Frequently Asked Questions

When should I start shopping for my wedding dress?

We recommend you begin shopping 6 to 10 months before your wedding, especially if you are going to be purchasing a made-to-order option, to leave time for it to be especially made for you and follow up alterations. Made-to-order dresses also can be rushed for an extra fee. For our off-the-rack inventory, that comes home with you the day you buy it! Perfect for the last minute nuptials (or not .. the pieces are that good).

What is consignment?

Consignment means we do not own this part of our inventory. Consignors bring garments to us so we can resell them. When you consign with us, you maintain ownership of your items until they sell. Once sold, we'll send you payment for 50% of the final price. Our consignment inventory consists of new with tags, samples, and pre-loved items. Everything is in ready to wear condition, meaning they’re either unworn or have been cleaned. If you are looking to consign with us, visit our consign page.

Are appointments required?

Yes! We are by appointment only — both for consigning garments and trying on our inventory.

• You can book a try-on appointment here or

• Fill out our consignment intake form and we’ll be in touch about your garment and scheduling a consignment appointment.

We often book out a bit in advance. However, we do have last minute cancellations. Feel free to shoot us a message on Instagram or through our contact form to see if there are any last minute cancellations.

Why do I need to give my credit card information to book?

There is a non-refundable $25 fee for each bridal appointment (and $10 for accessories) to give you the best possible experience as a by appointment only store. The fee carries with you if you reschedule (so you don’t need to pay it again to move your appointment) and if you purchase, the fee will be credited towards that!

However, if you cancel your appointment with less than 48 hours notice, you will be charged an addition $25 to the card on file. 

How many people can I bring to my appointment?

Our shop is small intimate, so we suggest bringing the key people who will be supportive and those you need there to make your decision. We have found the sweet spot is between one and three people. We can accommodate five people maximum (including the bride) in the store at a time.

And if for some reason you choose to come alone, we have got you covered. We’ll support you, compliment you, and make sure you you feel as special as you are.

What should I bring to my appointment?

We recommend bringing anything you already have to wear on your wedding day (heirloom items, shoes) as well as a strapless bra (if applicable), nude undergarments, and any shape-wear you imagine you might want to wear.

Undergarments are required to try on our inventory.

What is the price range of your dresses?

Our off-the-rack dresses are between 20% and 60% off retail price — typically ranging from $1,000 to $3,500. Our sustainable made-to-order options range from $1,500 to $4,000.

What sizes do you carry?

We aim to be a size inclusive bridal store (by industry standards) and get new garments each week! Because of this, the size and style selection is often changing. Typically, we try to carry garments between size 0 and 26. For a handful of our made-to-order dresses we carry two sample sizes - a 6/8 or 10/12 and a 22/24. All of these can be made in size 0 through 30 or 40, depending on the designer.

Are dresses new or used?

C - all of the above! We carry a mix of both pre-loved and unworn ‘new with tags’ or sample garments in our off-the-rack inventory. If you choose a made-to-order selection, the designer will start working on it once you purchase.

How do I know what you have in stock?

We post new arrivals on our Instagram and our Collection pages.

Do you place off-the-rack items on hold?

Yes, we can place an off-the-rack item on hold for 48 hours with a non-refundable, non-transferrable deposit of 10%.

Do you accept refunds or exchanges?

No - all sales are final.

I’m not local to Glo. Do you ship?

Yes, we can ship! But keep in mind that all sales are final.

What is your COVID-19 policy?

We are strictly following Massachusetts guidelines. Masks are required at all times due to close proximity. For now, shoppers are allowed to bring four guests (five total people per appointment).

You will be asked to confirm within 24 hours of your appointment that no one in your party has been exposed to COVID-19, is awaiting test results, experiencing symptoms, or has traveled to a hot spot recently. We will be leaving plenty of time between appointments to steam dresses and sanitize surfaces.

Is your space accessible?

Glo is on the second floor and only has a flight of stairs that leads up to our suite, unfortunately. We have a great setup for video chatting those who can’t join in the space. If you are unable to visit us because our building isn’t outfitted with a more accessible way to access the second floor, we will bring Glo to you - please reach out.

Don’t see your question answered? Feel free to contact us.